Effective Date: 02 March 2023
Introduction
Welcome to organiccbdshop.co.uk (referred to as “we,” “us,” or “our”). At organiccbdshop.co.uk, we value and respect your privacy. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information. We are committed to complying with the General Data Protection Regulation (GDPR) and ensuring the privacy and security of your data.
Information We Collect
We may collect the following types of personal information when you interact with our website
- Personal Identifiable Information (PII): such as your name, email address, postal address, and phone number when you register, place an order, or subscribe to our newsletter.
- Payment Information: credit card or payment card details, billing address, and other payment information necessary for processing transactions.
- Usage Information: information about your interaction with our website, including IP addresses, browser type, referring/exit pages, and pages visited.
- Cookies: We use cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.
How We Use Your Information
We use your personal information for the following purposes
- To process and fulfill orders you place on our website.
- To provide customer support and respond to your inquiries.
- To send you newsletters and promotional materials (with your consent).
- To improve our website, products, and services.
- To comply with legal obligations.
Legal Basis for Processing
We process your personal information on the following legal bases
- Contractual necessity: To fulfill our contractual obligations when you make a purchase.
- Legitimate interests: To improve our services and provide customer support.
- Consent: To send you promotional materials when you opt-in.
Data Sharing
We may share your personal information with third parties under the following circumstances
- With service providers who help us process payments, manage customer data, and deliver products.
- With legal authorities when required by law or to protect our rights and safety.
- With your consent for specific purposes.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of data transmission is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the following rights under GDPR
- Right to access: You can request access to the personal data we hold about you.
- Right to rectify: You can request corrections to inaccurate or incomplete data.
- Right to erasure: You can request the deletion of your data under certain circumstances.
- Right to restrict processing: You can request limits on how we process your data.
- Right to data portability: You can request a copy of your data in a structured, commonly used format.
- Right to object: You can object to processing based on legitimate interests or direct marketing.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be revised accordingly.
Consent
By using our website, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy.